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On this page
  • Transaction sign window does not pop up when initiated from Margin Account
  • Metamask (or Metamask impersonation) or Wallet Connect
  • Rabby Wallet
  1. Troubleshooting

Margin Account and Wallet Connect

Transaction sign window does not pop up when initiated from Margin Account

Depending on the Asset Manager's wallet, which initiated a transaction, there are several ways to mitigate the issue.

Metamask (or Metamask impersonation) or Wallet Connect

If your wallet is Metamask or Wallet Connect to solve the issue:

  1. Disconnect Margin Account from the dApp on the Arkis Platform.

  2. Clear browser cache.

  3. Reload Arkis Platform page.

  4. Connect Margin Account to dApp.

  5. Initiate a transaction through Margin Account.

  6. Switch to Arkis Platform page.

Rabby Wallet

Specifics of Rabby Wallet requires a user to switch to Arkis Platform every time Margin Account transaction is initiated on external dApp (Pendle, for example) - for the Rabby Wallet sign transaction to pop up.

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Last updated 29 days ago